We are happy to fully refund any order that has not yet shipped. If there is something wrong with your item, we appreciate the opportunity to replace or exchange it. If a refund is preferred and there is no defect with the product, you'll be responsible for shipping it back to us. Upon receipt of the returned item, we'll issue you a full refund. Refund requests must be made within 30 days of the date the item was delivered to you.
We are always happy to replace defective or damaged dice. Just fill out our replacements form and, once reviewed, we will ship a replacement at no additional cost to you. If your item needs to be returned, we will cover the cost of the return shipping. We provide replacement pieces while titles are active in our catalog, which is typically at least a year after their initial printing. Replacement requests must be made within 30 days of the date the item was delivered to you.
Sometimes you may get a set of PolyHero Dice and realize that, even if there isn't anything wrong with them, you don't like them as much in person. That's OK! In this case, you'd cover the cost to ship them back to us, but we would ship you a new set of dice in your chosen color at no additional cost to you. Exchange requests must be made within 30 days of the date the item was delivered to you.